- Overview
Thank you for shopping at Future Digital Store. We appreciate the trust you have placed in us. Our Return Policy outlines the terms and conditions under which you may return products purchased from our website.
- Returns and Exchanges
2.1 Eligibility
- To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in the original packaging.
- Returns must be initiated within [number] days from the date of purchase.
2.2 Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Gift cards
- Downloadable software
- Personalized or customized items
2.3 Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [customer-service@futuredigitalstore.com] to obtain a Return Authorization (RA) number.
- Pack the item securely, including any accessories, manuals, and documentation that were shipped with the product.
- Clearly mark the RA number on the outside of the package.
- Ship the product to the address provided by our customer service team.
2.4 Refunds and Credits
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund as appropriate.
- Shipping Costs
Shipping costs associated with the return of items are the responsibility of the customer unless the return is due to our error or a defective product.
- Contact Us
If you have any questions about our Return Policy, please contact us.